Users with a cloned Platform Manager role cannot impersonate users with the Platform Manager role or users who have a cloned Platform Manager role. Only users with the full Platform Manager role can impersonate other users with the Platform Manager role or a cloned version of it.

To determine if a role is cloned off the Platform Manager role, go to:
  1. Core > Users > Edit user profile data
  2. Enter the name and click Search
  3. Click Contact Card
  4. Scroll down to Roles Membership
  5. Click Edit
  6. Find the role in question and if it is cloned, there will be an "i" icon. If you hover over this, it will tell you what role it is cloned off of.
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