The Force Refresh feature takes approximately 10 minutes to refresh. Sometimes it may take a few service runs which is approximately 20 +/- minutes. You may need to use the Force Refresh feature from time to time in the Connect Education Edge Edit Setup Options. One example is if a teacher's grade book grades are not syncing you can use this article for possible reasons why Why are a Teachers Grades not Syncing from the Gradebook to FAWEB? .