Error: reCaptcha: Invalid public key - when saving Sites and Settings

When saving an item under Administration>Sites & Settings, you receive the following error:

The following error(s) must be corrected before continuing:
reCaptcha: Invalid public key.

Article Number: 105612

Products:

Blackbaud_Internet_Solutions
Blackbaud_NetCommunity_BBNC

BBIS
This has been resolved for BBIS in BBIS 4.0 SP16 Hotfix 1615.

After initially configuring reCAPTCHA or after updating the keys, navigate to a donation form page while not logged into the site to verify that reCAPTCHA is working as expected on the form. If the reCAPTCHA challenge displays an error message on the form, verify the public and private keys are correct.

BBNC
This has been resolved for BBNC in BBNC 7.1 SP3 Patch 3.

Also, ensure your NetCommunity username is not prepopulated into the reCapatcha Public Key field:

From Administration>Sites & Settings, scroll to the reCaptcha section
Review the Public Key field - if your username is prepopulated, remove it
Click Save at the top of the screen

If the username is not prepopulating

Environment

Affected Product Blackbaud Internet Solutions

Affected Version 4.0

Resolved Version 4.0

Resolved Patch/Service Pack 4.0 SP16 Hotfix 1615

Product and Version Notes 4.0.180

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