Error: The server encountered an error processing the request. - when clicking email report links

When clicking email report links, for example to view recipient details from an email address listed in the recipients section of the email message report, the following error may display:

The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

If you are not on the latest version yet:
  1. Navigate to Email>Messages
  2. Click the graph icon of the message
  3. Click Export>Details

Steps to Duplicate

  1. Log into NetCommunity.
  2. Select Email > Messages.
  3. Click report icon to view message report.
  4. Click the recipients link > Click a recipient email link to view recipient details.
    • Note: the error may occur in other areas, but the Recipient link is the most common
  5. Observe error


 Blackbaud NetCommunity
 7.1 Service Pack 3 (

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