Total revenue and payments report shows a different amount than the sales order amount

When viewing the Total Revenue and Payments report, we see that a specific order shows as one amount. When viewing the sales order, we see that the amount reflects a different amount. 
This issue has been resolved. This issue was occurring if tickets were rescheduled when there were two or more per-item discounts applied to the order.

If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. From Sales, Click Order Search
  2. Search and select the Order number
  3. Note the following details about the order:
  • Total X
  • Amount Paid Y
  • Balance Z
  1. From Revenue, Click Total Revenue and Payment Report
  2. Run the Report on the date the order occurred
  3. Expand Credit Card in the Revenue by Payment Method Report
  4. Expand the Credit Card Type that was used to pay for the order
  5. Find the Order Number
  • See that the Amount shows a different amount than was paid on the order


 Altru Arts & Cultural

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