When this occurs, the most common culprit is that the user is trying to put in a value in the event that already exists. We would suggest exercising care in creating these events to be sure you are not taking this action, however it is best to contact Blackbaud MicroEdge GIFTS Support at 877-704-3343 with the case.

Please provide the error number your user receives and we will be able to check our system to confirm the source of the issue.