Password is blank when receiving the new user registration email from a user login part

When receiving the new user registration email from the user login part in Blackbaud NetCommunity, the password merge field that is used shows blank on the received message.
For PCI concerns, Blackbaud NetCommunity can no longer send plain text passwords via email. The password merge fields were removed in the latest version. If the user needs to reset their password, include a link to the password reset page in the acknowledgement email.

Steps to Duplicate

  1. Log in to NetCommunity
  2. Navigate to Site Explorer>Parts
  3. Click the Search tab
  4. Search for a User Login part
  5. Click the pencil icon to edit the part
  6. Click the New User Registration email button
  7. Click Insert>Merge Fields
  8. Expand User Fields
  9. Insert the Password merge field
  10. Complete the user registration process
  11. In the confirmation email you receive, note that the password merge field is blank.


 Blackbaud NetCommunity
 7.1 Service Pack 2 (

Was this article helpful?