Error: Sorry, something went wrong when selecting the NXT Outlook add-in in the email message window

Users may experience the following error after installing the NXT Outlook add-in and selecting the add-in within an Outlook email message window to save the email as an Action.

Error:  Sorry, something went wrong
We have confirmed with Microsoft there are certain versions of the Outlook client (in both 2013 and 2016) that have bugs causing our add-in not to load. We now detect the version and display a special error message letting the users know they have to upgrade their outlook version to use the client. In Outlook 2016, you need at least version 16.0.7813.1000. In Outlook 2013, you need at least version 15.0.4931.1000.

Steps to Duplicate

1. Install the NXT Outlook add-in for your local installation of Outlook on a Windows or Mac machine
2. Select the NXT Outlook add-in from within the email message window to save the email as an Action.
3. Receive the error message

Environment

 Raiser's Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.