There was a problem processing your transaction. Please contact us before submitting it again.

When attempting to add a donation to a sponsorship you may see the error, " There was a problem processing your transaction. Please contact us before submitting it again."

This message indicates an issue completing the transaction by the Secure Payment page and may indicate a number of possible issues.  For security purposes, additional information cannot be provided to the end user.  Most typically this will appear when a merchant account is misconfigured or an IP address has been blacklisted.  

When this happens, you should login to the portal provided by your Merchant Account/Gateway provider and determine if there is a record of the charge.  If there is, additional info about the nature of the failure may be able within the portal.  This is also a chance to check the settings on your merchant account and make sure no recent configuration changes may have occurred that could be contributing.  

If there is no record of the charge, contact Blackbaud support for further evaluation.  

Steps to Duplicate

1. Go to the plan website and sponsor a child and fill out info nutil on the Secure Payment Page
2. After entering your info and the amount to donate hit submit and see the error,
 "There was a problem processing your transaction. Please contact us before submitting it again."

Environment

 Blackbaud Internet Solutions
 4.0
 4.0 166.0

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