Error: Unable to open database connection when provisioning Online Express

After download and installing Online Express users may experience the following error when clicking on Online Express from the Raiser's Edge menu to provision the Online Express account:

Error: Unable to open database connection.  Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - {Pre-Login] initialization=13496;handshake=11501;
We are currently evaluating this issue and will update this article when we have more information

Steps to Duplicate

1. Download and install Online Express on the workstation
2..Log into Raiser's Edge as user with supervisor rights
3. Click on Online Express from the Raiser's Edge menu
4. Receive the error


 Blackbaud Online Express

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