Change to Enroll Start Date in Core does not sync over to Raiser's Edge via Connect RE

Users may find that changing to the Enroll Start Date in Core does not sync over to the linked Raiser's Edge record via the Connect RE plug in   However, updating a different linked field (e.g Middle Name) does sync over the change to the Enroll Start Date

Users should troubleshoot with the following steps to resolve:

1. Navigate to a Core record and confirm the enrollment date. If there are enrollment dates Connect RE will sync the earliest entry for date entered.  If there are no dates the Date entered field in Raiser's Edge will be blank.
2. Edit a mapped field on the linked Core record to force the sync OR navigate to Connect RE, Settings, Advanced Settings and select the Refresh and Process option.
3. Ensure your Raiser's Edge database is not integrated with Education Edge. Review this article if you were previously integrated and you are still experiencing this issue. If Education Edge synchronization is enabled, refer to that database- this data will not sync through Connect RE.

Steps to Duplicate

1. In Core make change to Enroll Start Date for one record
2. Save the record
3. Log into Raiser's Edge
4. Launch the Connect RE plug in
5. After matching process is complete notice the change to the Enroll Start Date is not listed in the plug in


 Raiser's Edge

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