Users should investigate if the updates are valid. Check the updates returned from Credit Card Updater and verify they meet the minimum requirements for eligible credit cards.

Reporting options for finding updates:
  • Credit Card Updater Control report (Note: This is a one time report, if you did not save you must use or create a Query).
  • Credit Card Updater will optionaly create a Constituent and/or Gift Query and optionally add attributes to updated records (attribute called Credit Card Updater). Navigate to the Query or create your own using the Attribute category.
We are currently evaluating an incident where users report an unexpected increase of updates to valid cards. Users believe the updates are isolated to older gift records that should have been previously registered with the service but are only returning updates now. Blackbaud will update this article when we have more information. If you think you are impacted by this issue please contact Customer Support.