You can turn off Follow Up service for a family at any time by following the steps below.

1. Open the family account homepage "Main Family Page"

2. Hover over the blue arrow on the left side of the screen. Under "More Options" click "Review Follow Up."

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3. To turn off Follow Up service for one ore more months at a time

  • Under the "School Late Fee Charged" and "Smart Follow Up Fee Charged" columns select the months to turn the Follow Up service off for and then scroll down and hit "Save Changes." You will need to enter in a reason before saving.

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4. To turn off Follow Up service for the entire year

  • Select the larger buttons at the top of the screen "School Late Fees" and "Smart Follow Up Fees" and turn them off. You will need to enter in a reason before saving each one.

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Please Note:

1. Turning off the Follow Up Service turns off Smart Tuition's late fees and weekly past due reminder calls & emails for the months it is turned off for.

2. You can turn the Follow Up service back on at anytime for a current or future month by reversing the steps above to make the buttons show ON instead of OFF.

3. For tracking purposes your reason for turning the Follow Up service off or back on will appear under "Notes & Requests" on the family account homepage "Main Family Page"