"An error occurred before executing the process 'Custom Email Alert Process' : Nullable object must have a value.”

The task reminder email alert results in the following error message when attempting to run it in a queue process:
"An error occurred before executing the process 'Custom Email Alert Process' : Nullable object must have a value.”
We’re currently evaluating this issue for a fix in a future service pack. 

Steps to Duplicate

1. Log into BBCRM.
2. Go to the Events functional area.
3. Select, or create an event.
4. Under the Tasks section click the Add button.  name the task, select the appropriate date.  
5. Navigate to the Administration functional area.
6. Click email alerts.
7. Click the Task Reminder email alert.
8. Assign yourself as a user by clicking the "assign to user" button
9. navigate to the administration functional area.
10. Click Queue.
11. Add a queue process, by clicking the Add button.
12. Name the process and add a step by clicking the "Add Step"
13. Search and select the Task reminder alert process.
14. Run the queue, and note the error message.

Environment

 Blackbaud CRM
 4.0
 4.0.178

Was this article helpful?