Top Blackbaud Online Express questions:
Delivery and Deliverability:
- Which IP addresses does Online Express use to send email?
- Why am I not receiving test emails?
- Why am I not receiving notification emails?
- Why is a recipient not receiving email from my organization?
Processing:
- Which email addresses are automatically suppressed from mailings?
- What do I do if a mailbox provider indicates that one of my organization’s messages failed fraud detection checks?
- How do bounced emails and opt outs in Online Express show up in The Raiser’s Edge?
Best Practices:
- What is an SPF record and how to I create it?
- What is DKIM and how do I add it?
- How do I prevent my email from being marked as SPAM?
- How can I avoid my messages being considered SPAM by an anti-SPAM device?
Top Blackbaud Online Express product documentation:
- Online Express How-to Material
- Online Express FAQs
- Best Practices for Email
- Best Practices for Donation Forms
Top Blackbaud Online Express videos:
