Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
When I use the "Send Communication To" feature in the Community Group Roster, there are no parents of the students displaying.
Community groups can contain members of any role. Because these are not limited to just students, there is no option to "Send to parents". The "Send to parents" option is only available in Advisory, Academic, and Athletic Groups.