Error Error retrieving suggestions from Donor Central Unable to Open File with json Extension when Importing Suggestions from DCNXT

When attempting to import grants from Donor Central the error, "Error retrieving suggestions from DonorCentral. Unable to open File: \\hostnetworkfolder\foldername\foldername\foldername\tempfiles\SC_Prog10_filename.json" occurs. Additionally, the error, "Error parsing JSON: unexpected token: brace. (15360)" can occur along with the first error.

This occurs for those users on HostNet.

This issue is caused by a download directory setting being set for the user in user preferences. Make sure that there are no user preferences set for the download directory. If there are user preferences there, remove them and then re-try importing.

This will not occur upon upgrading to Progress 11.





Steps to Duplicate

1. Tools >System Utilities > Donor Central > Retrieve Suggestions from Donor Central
2. Error message occurs



Was this article helpful?