Fix these families is a folder that families go to if the system detects an error.
The most common cause of a family going into "Fix These Families" is a duplicate account. The system looks at a few things to determine if a family is a duplicate or not. Usually the duplicate comes from using an email address, telephone number, or family name that already exists in Smart. If a family is there mistakenly, double check by using the search bar that there are no duplicate phone numbers or email addresses floating around.