Recurring gift payments from Luminate Online include an update with the original billing address after the address has been updated in Raiser's Edge and Luminate

When an address is updated in Raiser's Edge and Luminate Online, if the donor has an existing Sustaining Gift, all subsequent payments will include an update to change the address back to the original billing address.  Rejecting these updates does not prevent future updates, because the Billing Address is tied to the original gift record, not the biographical information.

This issue was identified as a defect and resolved in the July 2018 release of the RELO plugin and web services. Please update to the latest plugin and web service version to resolve this issue.

Environment

 Luminate

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