- Navigate to Revenue > Transaction search, and search for the payment
- At top left underneath Tasks, click Edit posted payment
- Edited the payment amount, designation, inbound channel, revenue category, application, or appeal
- Once edits are completed, this creates an Adjustment tab on the payment record
- Click on Adjustment details tab
- Enter the Date of the adjustment
- Enter Adjustment post date, post status and select an Adjustment reason
- Save the payment
- Note: You can see all adjustments by clicking the Adjustment history tab of the payment and clicking view report.
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