When a back office payment has been posted to the general ledger you will need to perform an adjustment to the payment:
  1. Navigate to Revenue > Transaction search, and search for the payment
  2. At top left underneath Tasks, click Edit posted payment
  3. Edited the payment amount, designation, inbound channel, revenue category, application, or appeal
  4. Once edits are completed, this creates an Adjustment tab on the payment record
  5. Click on Adjustment details tab
  6. Enter the Date of the adjustment 
  7. Enter Adjustment post date, post status and select an Adjustment reason
  8. Save the payment
    • Note: You can see all adjustments by clicking the Adjustment history tab of the payment and clicking view report.