Guest Pass Expiration Dates don't match the expiration date of the membership

The expiration dates for guest passes do not match the expiration date of the membership for members that processed their membership renewal online

Article Number: 116042

Products:

  • Blackbaud_Altru
This issue has been resolved in version 5.11. All sites have been updated in October 2018. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

Confirm the Guest Pass expiration setting
  1. Click Memberships > Click the name of the membership
  2. Click on the Benefits tab > Click edit
  3. Find the membership level and guest pass benefit. Review the expiration date settings and make sure it's set to membership expiration date
Sell a 1 term membership to a constituent
  1. Click Constituents > Constituent Search
  2. Search for and select the constituent
  3. Click add membership
  4. Choose a membership program and level that has 1 and 2 term membership options
  5. Choose the 1 term options
  6. Adjust the expiration date to expire this month
  7. Complete the membership transaction
Run the membership renewal process for the constituent
  1. Click Memberships > click on the name of the membership program
  2. Click set up membership renewal notices
  3. Make sure the correct membership level and expiration period is selected
  4. Change the preference section at the bottom of the screen to email
  5. Click process membership renewal notices
  6. After the notice has processed send the emails
Renew membership through email link
  1. Access the renewal from your email and click on the email renewal link
  2. On the membership webform change the term to the 2 year membership term
  3. Complete the membership webform 

Review the Guest Pass Expiration date and membership expiration date on the constituent's record
  1. Click Constituents > Constituent Search
  2. Search for and select the constituent
  3. Click on the Guest Passes tab > take note of the expiration date
  4. Click on the Memberships tab on the constituent's record
  5. Take note of the Membership's expiration date

Environment

 Altru Arts & Cultural
 Yes
 4.98
 5.11

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