Credit card process taking longer to run than normal

Credit card process runs daily and is taking 10+ hours to run, when it usually completes < 2 minutes. 



 
We are currently evaluating this issue.

Steps to Duplicate

1. Generate Payment
2. Run credit card process for a batch that has more than 25 payments to charge

Workaround:

1. Sign into the bbms portal (https://bbms.blackbaud.com)
2. Go to transaction, batch search
3. Locate the batch that is stuck processing in CRM
4. Click on the 'Check status' button
5. The process in CRM should immediately complete

Environment

 Blackbaud CRM
 4.0
 4.0.172

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