Why is this happening?
The data center where Luminate is hosted was previously owned by SunGard but it was recently purchased by vXchnge. Any applications using the SunGard-owned IP addresses will need to be changed to reference new IP addresses owned by Blackbaud. The older IP addresses will not be available to Blackbaud (or vXchnge) after June 1, 2018.

How does this impact customers?
Blackbaud will make DNS updates behind the scenes with very low or no impact to most customers. Some customers who use certain Luminate features will also need to update their systems to change references to the old IP addresses so that they point to the new IP addresses. This work must be completed before the old IP addresses are shut down on June 1, 2018. We are recommending a deadline of May 1, 2018 for the changes to ensure everything is completed in time.

What are the specific Luminate features that require IP address updating by customers?
There are four different kinds of updates that customers might need to make. In this document we include details on each type of change. They include:
  • Whitelisting and integration with systems external to Blackbaud
  • DNS updates
  • SPF record updates
  • LCRM Salesforce account updates

What will happen if we don’t make this change by June 1, 2018?
After Blackbaud begins to redirect its IP addresses, if customers haven’t made the required updates, they may not be able to access some or all of their Luminate solutions and services that rely on the old IP address and DNS settings. In some cases, URLs will direct traffic to a “page not found” error message. Third party integrations may fail. Avoid service disruption by making the required DNS updates, preferably by May 1, 2018.

Can we make this change before May 1?
Yes. The new IP addresses will be fully functional as of March 16, 2018 so customers do not need to wait. In some cases, updates to DNS settings need to propagate across the internet, which may take from 24-48 hours. To avoid disruptions to your webpages and donations forms, please do not leave making these DNS changes to the last minute!

What is a whitelist?
A whitelist identifies a list of IP addresses that are granted explicit rights to send traffic or exchange data to a system. Whitelisting is the reverse of blacklisting which identifies entities to deny access.

What is an A record?
An A (host) record connects a domain name to an IP address. The A records enable users to enter your domain name into a web browser to access your website. This is a relatively easy change for customers with access to (or knows the person who can) update their domain registry.

How do I update my A record?
The process for updating your A-record will vary according to which DNS registrar you use (GoDaddy, Register.com, NameCheap, etc). If you need help with this process, log in to your registrar’s website and consult the Help documentation provided by your registrar.

Any updates to your DNS settings will need to propagate across the internet. This may take 24-48 hours. To avoid disruptions to your web pages and donations forms, please do not leave making these DNS changes to the last minute.

What is a C record or CNAME?
A CNAME (alias) record points to an A (host) record. Common CNAME records are the subdomains www and ftp. If you change the A record, all of the CNAME records pointing to it automatically point to the new IP address.

What is Sender Policy Framework (SPF)?
This validation framework allows mailbox providers to verify that Blackbaud is authorized to send email on behalf of your organization. This is an important anti-spam and phishing checkpoint, and accurate SPF settings helps ensure that email we send on your behalf will get delivered to your supporters.

What are the correct Sender Policy Framework settings for Luminate?
Details of SPF settings for Luminate Online / TeamRaiser are found here: Sender ID and Sender Policy Framework (SPF). You can verify whether you are passing SPF by using our SPF checker tool.

Can Blackbaud help me with these updates?
Organizations may request assistance of our Professional Services team. If you would like to learn more about how we can help and related fees, your CSM can help get that information for you.