2. Make sure that the FIMS shortcut on the server has the absolute path to the install directory, not UNC paths. The upgrade installer cannot work with UNC paths:
Note: You may have a different drive other than C where FIMS is installed on the server. Do not use the shared N drive as the directory for the FIMS shortcut on the server. The server will use the absolute path where FIMS is installed on it.
NOT correct: Target: \\servername\NPO\dlc\bin\prowin32.exe -pf \\servername\found\configfiles\wfound.pf -ini \\servername\npo\found\configfiles\fimsnt.ini
Start in: \\servername\npo\found\fims
3. Make sure that the files in the NPO directory are not read-only 4. Make sure that the files in the NPO directory are not hidden 5. When ready to run the upgrade installer, make sure that no users are logged into FIMS my running the Show Live Users shortcut on the desktop. Instruct users to not attempt to log into FIMS until advised. 6. Make sure all shared files relevant to NPO are closed. Go to Computer Management\Shared Folders\Open Files and make sure that any files in the NPO directory are not open. If they are open, close them. 7. During the upgrade process, note any errors that take place and resolve at that time. 8. After a successful upgrade, make sure that the users right-click and run FIMS as administrator the first time they run FIMS after the upgrade if UAC is turned on on the workstations.