Error: Source is not valid when attempting to process transactions and consent information is not written to The Raiser's Edge from NetCommunity

When attempting to capture consent from NetCommunity for the first time and The Raiser's Edge is on 7.96 Patch 10, you may receive the error source is not valid when attempting to process the transaction and the consent information is not recorded. If consent had already been captured from NetCommunity while The Raiser's Edge was on Patch 8, the consent is recorded correctly and without error.
We are currently evaluating this issue and will update this article when we have more information. If you encounter this error, manually add the NetCommunity source entry into the Consent Source table and have the donor resubmit their consent preferences.


 Blackbaud NetCommunity

Was this article helpful?