Credit Card Number Changes or Blanks out in Batch After Deleting Rows

After upgrading to patch 10 of 7.96 and deleting a row in a gift batch, a user may find that the credit card in the row that shifts up may change numbers or becomes blank when saving the batch. 

If the user attempts to charge the card in this row, it will fail with the exception: Invalid credit card number. 

This issue was resolved with a hotfix in Blackbaud Hosting Services run on 6/27 and 6/28/18. If you are encountering this issue in a locally-hosted Raiser's Edge database, contact support and reference this article. 

In the meantime, the following may help avoid this issue:

  1. After deleting a row, click into the top row that shifted up after deleting. 
  2. Press (or press and hold) Tab to move the cursor through the remaining cells of the row. 
  3. Once the cursor has moved down to the next row, the batch can be saved as normal. 

Steps to Duplicate

  1. In patch 10 with the EFT module , add a different credit card number to 2 separate unpaid pledges (What test credit card numbers are available to process test credit card transactions?)
  2. Create a query with those two pledges 
  3. Go to Batch > New Batch
  4. Click Data Entry
  5. Go to Tools > Automatically Generate Transactions/Payments
  6. Include the query from step 2
  7. Generate. 
  8. Go to Tools > Edit Batch Setup. 
  9. Move the Credit Card Number field ahead of other credit card fields.
  10. Click Data Entry
  11. Confirm the CC numbers in each batch field.
  12. Right-click the top gift's row and select Delete Rows
  13. Confirm.
  14. Click Save. See the CC number of the gift that shifted to that row revert to the number that was previously there and deleted. 
OR
  1. Batch > New > Gift Batch. 
  2. Include one of the credit card fields, which will bring in the others. 
  3. Add data to required fields, including a credit card number that will be tokenized. 
  4. Tab down to the next row. 
  5. Save the batch. See that the token is created successfully. 
  6. Delete the row beneath the gift row. 
  7. Save or save and close the batch. 
  8. See that the card number and token have been deleted from the row above. 

Environment

 Raiser's Edge
 7.96
 Patch 10

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