You might have noticed that GIFTS will automatically log you out of the program if you've been inactive for a certain period of time. All GIFTS databases come with this automatic timeout feature to help protect the security of your organization's data. This functionality cannot be turned off or disabled, but if your current dashboard timeout is set to anything less than 60 minutes, you can contact us to request to have this setting extended to the max timeout available, which is a full hour.
If you notice that your database times out after 30 minutes (or anything less than the max available timeout setting - 60 mins), then you may contact our GIFTS Support Team to request to have the timeout extended to the max limit (a full hour).
If your system does not currently display how much time you have remaining before you've reached your timeout threshold, please reference the following article for instructions on how to include a timer on your dashboard that will show you how much time is left before you are timed out of the program: When does Gifts Online Timeout.