When trying to process a credit card donation in LCRM, you may encounter the following error:
The donation cannot be processed at this time. If the problem persists, contact Client Care.
This error can be caused by a conflict with the donation form in LO that LCRM is trying to submit the donation to.
To resolve this error, verify that your LCRM campaign is mapped to a donation form in LO that is published and accepts online/offline donations. Also make sure that only one donation form in LO is mapped to your LCRM campaign. If multiple donation forms are mapped to a single campaign, then the system is unable to choose which donation form to submit the payment to.
You'll also want to verify the type of payment you're creating in LCRM is allowed in the LO donation form. Confirm the donation amount is not lower than the minimum donation amount and that it accepts the payment method and payment type you are entering in LCRM.