Possible causes include, but are not limited to:
  • You are logged in under the wrong organization
  • Your organization does not have active maintenance on the product you are trying to upgrade
  • The version you would like to download is outdated
Try each of the following steps in order until the issue is resolved:
  1. Access your Downloads
  2. Confirm your product is listed
  3. Confirm version shown is version you would like to download
  4. Click link to download 
If after following these steps, you are still unable to access the download you are searching for, click Chat with Support and reference this article. Please include the type of file and product you are trying to download. If the files are available to be downloaded, Support may be able to transfer them directly to your FTP folder.

Additional Resources: