Recently Run and Favorites show as 0 in Reporting

The Reporting tabs, Recently run, Frequently run and Favorites all show as 0 and previously saved favorite reports and recently run reports are missing. First reported on July 11, 2018.
Click Chat with Support to report the service disruption:

Please provide your tenant ID for NXT web view
Also include the exact steps that your are taking in web view

Steps to Duplicate

In Financial Edge NXT Web view
1. Select Reporting
2. Notice Recently run and Favorites show as 0 and recently run reports and favorites are missing

Environment

 Financial Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.