A BBMS user with Admin rights or a role that allows them to manage mobile devices must approve new MobilePay devices either in the BBMS Web Portal or the MobilePay app.

In the Web Portal:
  1. Log into the BBMS Web Portal
  2. Go to Account Management > Mobile Devices
  3. In the dropdown menu on the right, select All Devices
  4. Click the ellipsis next to the device and select Approve

In the MobilePay app:
  1. Log into the MobilePay app
  2. Click the 3 lines to open the menu
  3. Select Mobile Devices
  4. To approve all Click Approve all pending, or click the specific device and select Approve

Users with rights to manage mobile devices are automatically approved when logging into MobilePay.