We made some changes to the cross references and are working if the existing sustaining gifts that process going forward will use the new designation information.
Updating the cross references does not automatically update the sustaining gifts. The appeal that was used when the sustaining gift was created will continue to be used until the sustaining gift is modified in some way, such as a change to the payment duration, schedule or payment method.
Blackbaud could also perform a backend change in mass to update the cross references on all records via billable engagement. If you would like to have this work done, contact your account manager.