Unable to update database schema : Cannot open database - when logging in to FE NXT

Users may receive the following error when logging in to FE NXT.

Unable to update database schema : Cannot open database (database name) requested by the login. The login failed. 
Login failed for user 'blackbaudhost\(user)'. 
You will be redirected to the sign in page.
Click Chat with Support and reference this Knowledgebase article number.

Please provide the following:
  • The exact error message or provide a screen shot of the error
  • Your tenant ID for NXT web view

Steps to Duplicate

  1. In a web browser, go to blackbaud.com
  2. Click product logins > FE NXT
  3. Attempt to log in
  4. Receive error

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