We are actively investigating this issue and will update this article when we have more information.Alternate workaround
1. Navigate to your Blackbaud Merchant Services account to verify the transaction results.
2. Navigate to the affected Raiser's Edge gift batch and clear the rejection codes. If you identify valid rejection codes for some gifts, retain the rejection codes in the batch. These transactions can be moved to an exception batch to be addressed separately.
3. Commit the gift batch.
NOTE: While this issue is under evaluation, users can confirm the Raiser's Edge gift batch was successfully processed in their Blackbaud Merchant Services account. The authorization and rejection codes will not re-populate Raiser's Edge once the unknown error code occurs. Inputting the authorization codes is not required to save and commit the gift batch. To save the authorization codes in Raiser's Edge users can manually add the values from Blackbaud Merchant Services.