My acknowledgement process is stuck on Loading Output Table

Users may find that an acknowledgment process gets stuck on "Loading Output Table". The process will not complete and needs to be terminated manually.
This issue can be caused by a corrupt letter file. Replacing the letter may fix this problem.
  1. Navigate to Marketing & Communications > Acknowledgments > Letters > Click the down chevron next to the letter that is having the issue > Edit
  2. Click on the name of the document next to the Word Template field. This will download the merge template.
  3. Open the Word document and save it to a readily accessible location on your computer.
  4. Create a new Letter by clicking “Add” > New Revenue Letter on the Letters tab in the Acknowledgments area.
  5. Name the letter and set the selection, output type, and output format to match the previous letter's settings.
  6. Click on the Acknowledgements tab then click on the down chevron next to the acknowledgement process > Edit
  7. Set the "Acknowledge revenue with letter: " field to the letter created in step 4.
  8. Save the form and run the process

Environment

 Blackbaud CRM
 4.0
 4.0.180.1605

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