- Navigate to Marketing & Communications > Acknowledgments > Letters > Click the down chevron next to the letter that is having the issue > Edit
- Click on the name of the document next to the Word Template field. This will download the merge template.
- Open the Word document and save it to a readily accessible location on your computer.
- Create a new Letter by clicking “Add” > New Revenue Letter on the Letters tab in the Acknowledgments area.
- Name the letter and set the selection, output type, and output format to match the previous letter's settings.
- Click on the Acknowledgements tab then click on the down chevron next to the acknowledgement process > Edit
- Set the "Acknowledge revenue with letter: " field to the letter created in step 4.
- Save the form and run the process
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