Error: The login id/password combination you entered isn't valid.

After switching to using the Blackbaud ID to login, you may received the following error when using the eTapestry Outlook integration: The login id/password combination you entered isn't valid. Would you like to attempt another login?
This can be corrected by creating new Outlook integration credentials.
  1. Click Management.
  2. Click My User
  3. Click Preferences
  4. Scroll down to Security Preferences
  5. Input New Outlook Integration Login ID and Password.

Environment

 eTapestry

Was this article helpful?