Web forms are blank or do not load

When I click on a URL link for a web form, nothing is generating. Page designer is also blank and there are no templates showing in page designer. 
This can occur when you do not have a Default authorization account or a Default card present account defined in your environment. To define these: 
  1. Click Revenue > Blackbaud Payment Service Merchant Accounts
  2. Select the merchant account that should be default
  3. Click the default button > Choose which default it should be 

If this issue persists after defining your default accounts, please contact support and reference this article.

Steps to Duplicate

  1. Click Web > Manage program forms
  2. Click the arrow next to the program
  3. Click on the URL -- Notice that the page is blank
  4. Click Web > page designer -- Notice that the page designer is blank

Environment

 Altru Arts & Cultural
 5.10.407

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