If the disbursement report does not match the amount on the bank statement check the following:
  • Verify, using the report date, that the report is for the correct cycle. The date on the report shows the day after the cycle closed, however with accounts on the new enhanced platform the date on the report shows the date you receive the funds.
  • If the organization has multiple BBMS accounts, check that the last 4 digits of the account at the top of the report matches the bank statement being reviewed.
  • The report may have multiple pages or tabs with a Total on each one. Confirm we are using the Amount Disbursed at the top of the first page.
  • Review a few previous reports for a negative cycle, this is indicated by parenthesis around the Amount Disbursed. Negative cycles may be taken out of later deposits. Please see What happens when a refund makes my Blackbaud Merchant Services disbursement balance negative?

Note: For accounts on the new enhanced platform, direct debit transactions created on the last day of a disbursement cycle are disbursed in the following cycle. This will be correctly reported on Disbursement Reports.