Opt-Outs shows 0 or a different number than what is displayed when clicking the Opt Out number on the HoneyComb or what is recorded in the exported detail report.
- The "0" or Opt Out number that displays on the HoneyComb represents the number of recipients that opted out of that specific emailing. - Clicking the Opt Out number drills down to a report that shows a combination of opt-outs from the current mailing and emails that previously opted out but were included in the RE query used to create the list. - These opt-outs include any email listed as "Request no email" in The Raiser's Edge. - Emails marked as "Request no email" in RE are filtered out of the compiled list created from the query. - Although the emails are filtered out of the list, they are part of the query used to create the list and therefore displayed as valid opt-outs in the drilldown and the detail report.