Page not found error when navigating to FB fundraising page from Participant Center

When TeamRaiser/Facebook fundraiser integration is setup, participants can link to their Facebook account in the participant center to setup fundraising. If the participant links to the wrong facebook accounts or needs to remove the fundraiser from Facebook, they may do so by deleting the fundraiser from Facebook. When navigating back to their participant center, it shows that they are still connected to the previous Fundraiser, but when they click the button to go to Facebook fundraiser, they receive a page not found error and are unable to add a new connection to a Facebook page.
This issue is currently being investigated and this article will be updated when more information is available.

Steps to Duplicate

  1. Register for a TeamRaiser
  2. Login to the Participant center
  3. Link to a Facebook account and create fundraiser
  4. Login to Facebook and delete fundraiser
  5. Go back to participant center and click to go to fundraiser
  6. Receive error.

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.