Please contact Support for more details.

Here are some common scenarios:


  • Add/remove user roles
  • Update specific General Information fields on Contact Cards
  • Update Host IDs
  • Bulk remove user profiles (minimum of 20 profiles required)
  • Update Alumni Affiliations
  • Bulk update usernames
  • Bulk address updates including adding Country; Mail indicator; Preferred indicator
  • Delete Education records
  • Update Relationship Settings including Relationship Type, “Resides with” flag, Responsible Signer flag
  • Update Enroll Date and Depart Date
  • Update and clear Admin View only & Publishable field values
  • Update Course Codes and Course Names


  • Official Notes with extra comments or duplicate notes
  • Back out an Inquiry form or Application
  • Remove test users in onBoard for inquiries that do not need to be processed
  • Remove erroneous charges on an event registration
  • Remove an entering year that has been accidentally added to a candidate profile


  • Change Gradebook setup if unable to be changed by customer
  • Remove Topic content unable to be removed by users
  • Change course lengths if no historic data is associated
  • Removing Letter Grade Scales
  • Allow or Remove ability for Faculty to edit rosters (All or nothing)



  • Official Notes with extra comments or duplicate notes
  • Re-trigger credits on a transcript once a duplicate class is dropped
  • Add missing date on a transcript
  • Edit grade plan settings to uncheck the box that marks grades as required
  • Removing "required" for Grade Plan Comments if grading comments have already been entered and report card processed
  • Remove course requests that were accidentally added to a student
  • Remove erroneous charges on an event registration