The Blackbaud Hosting Services team performs regularly scheduled backups and maintenance on your hosted database. How long are backups kept in Blackbaud Hosting Services? What's the backup schedule? When is maintenance performed on my database? What is the maintenance schedule on databases in Blackbaud Hosting Services?
Backups A transaction log backup is run every 15 minutes for all data centers except for Sydney. A transaction log backup is run every hour in the Sydney Data Center. A full backup is run once a week over the weekend. Blackbaud shall provide fully restorable, client data backups in accordance with the following:
Nightly: Retained on-site for 1 week Weekly: Retained off-site for 4 weeks Monthly: Retained off-site for 6 months (Monthly backups are taken on the last weekend of the month)
Service Level Agreement: You may request delivery of one (1) copy of a backup per month by creating a case with Support. Data backups stored off-site will be made available within five (5) days of the date of the retrieval request to Customer Support.