If the registration is linked to a gift:

  1. In Records, click Gifts
  2. Open the appropriate gift
  3. Adjust the gift to have a $0 amount
  4. On the adjustment, enter notes to indicate the adjustment was made for a refund
  5. Save and close the adjustment
  6. If appropriate, make changes to the participant's record to indicate he is not attending the event

If the registration is not linked to a gift:

  1. In Records, click Events
  2. Open the appropriate event
  3. On the Participants tab, open the appropriate participant
  4. On the Registration Fees tab, delete the row with the appropriate unit OR enter a note in the Comments column indicating the registration fee was refunded
  5. If appropriate, make changes to the participant's record to indicate he is not attending the event

OR

  1. In Configuration, create a participant attribute for tracking refunds  
  2. In Records, click Events  
  3. Open the appropriate event  
  4. On the Participants tab, open the appropriate participant  
  5. On the Attributes/Notes tab, add the attribute created in step 1  
  6. Save and close the participant record