The following steps require you to be logged in as a supervisor user in NetCommunity. If nobody at your organization has a supervisor level account, then you will need the default Administrative account for NetCommunity reset.
  1. Log in to NetCommunity as a supervisor user
  2. Click on Users & Security > Users
  3. If the user already has a user account:
    1. Click the Pencil icon to edit the user account
    2. Proceed to Step 6
  4. If the user does not already have an account:
    1. Click the New user button to create a new user.
    2. Enter in a Login Name, Password, First name, and Last name
  5. Mark the checkbox for This user has supervisor rights and can manage Users and Roles at the top of the page
  6. Click the Save button at the top of the page
For more information on security and roles, review the Blackbaud NetCommunity Administration Guide (PDF).