Blackbaud is securing FTP credentials. If your FTP credentials are missing, we will need to create them for you. 

It is possible your FTP credentials are there but you are receiving the message in error. Follow these steps:
  1. Navigate to Training Central by clicking your initials,selecting Other Sign ins. Click Training and then Training Central. Stay on this page for about 5 minutes then click to View FTP information.
  2. If you still receive the FTP credentials are missing message, Chat with Support and reference this article. In the meantime, if you need to transfer a file immediately, ask a co-worker to do so for you.