It is possible your FTP credentials are there but you are receiving the message in error. Follow these steps:
- Navigate to Training Central by clicking your initials,selecting Other Sign ins. Click Training and then Training Central. Stay on this page for about 5 minutes then click to View FTP information.
- If you still receive the FTP credentials are missing message, Chat with Support and reference this article. In the meantime, if you need to transfer a file immediately, ask a co-worker to do so for you.