Blackbaud Hosting Services users:
- How to change a user's password in The Raiser's Edge
- How do I change a user's password in The Financial Edge or The Education Edge
- Click Chat with Support and provide this article number to the Support analyst.
- Note: If the username for the Supervisor account has been changed from the default, please also be prepared to share this with your Support analyst.
- Blackbaud Support will email a Primary Contact or Site Administrator and request authorization.
- Once the Primary Contact or Site Administrator authorizes the password reset via email, support will work with the server administrators to reset the Supervisor password.
- Blackbaud Support will then call you with a new password for the Supervisor user.
- Log into the application database as Supervisor with the new password and change the password to something else.