We have evaluated this issue as a defect and have determined it will not be addressed in the program in its current state. In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers. 

Alternative Options:
  1. On the workstation, browse to the Deploy folder on the server
  2. Open the ISSetupPrerequisites folder
  3. Open the Crystal Report XI Runtime Components folder
  4. Double-click Crystal Report 11.msi
Note: If you receive a message about the file already installed, do not click Cancel. Proceed with the installation.


If this error occurs when previewing in Crystal Reports:
The alternative solution is to make the necessary changes to the report in Crystal Reports, then preview the report through the RE Custom Reports module.