Approved invoice request has a status of In Progress, and no invoice was created in The Financial Edge.

When the final approver on the approval rule approves an invoice request, it does not update the status and no invoice is created on the vendor record in The Financial Edge. 
Contact Support and reference this article. 

Steps to Duplicate

1.  In Web Invoicing, Open affected Invoice request
2.  On this history of changes notice that the last action is Approval by specific approver
3.  This is the last user in the approval rule
4.  Requestor is Jane Smith
5.  Notice the Status is In Progress, but history of changes show it was approved by Approver on 6/8/2011
6.  In FE open vendor record
7.  On the activity tab notice there is not an invoice with transaction number WI-[invoice number]
(There is however an invoice with no transaction number, dated 6/16/2011 with the description of WI-[invoice number] that was manually created by the client.)

Environment

 Web Portal 7.82.40.0 ; 7.82.104, patch 28

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.