Raiser's Edge crashes when adding fields in a letter under Config using Classic View

When creating or editing a letter under Config > Letters using Classic View, users are unable to add specific fields to their letter

When a field is added, users may receive any of the following error messages:
  • Run-time error '0'
  • Can not call friend function on object which is not an instance of defining class
  • Type mismatch
  • Object variable or with block variable not set.
If the user tries to go into anything else, they receive:
RE7.exe has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. [Debug] [Close Program]

This is resolved in 7.96, patch 7, released in Dec. 2017/Jan. 2018 and applied to databases in Blackbaud Hosting Services. If your database is installed locally, download and install the latest version and patch, if applicable.

In previous versions, turn off Classic view by opening the letter and clicking Letter (at the top)> Classic View.  Letters created in Config not using Classic View will not receive the errors.
Another approach is to create the letters under Mail/Donor Acknowledgement Letters instead of using the previously created letters in Config. 

Steps to Duplicate

  1. Log into Raiser's Edge
  2. Select Config
  3. Select Letters
  4. Select any Letter type
  5. Select New Letter from top
  6. Select Letter from Menu and choose Classic View
  7. Add one of the fields listed below
  8. Receive any of the following errors:
  • Error: Run-time error '0'
  • Error: Can not call friend function on object which is not an instance of defining class
  • Error: Type mismatch
  1. Raiser’s Edge crashes when selecting anything or trying to close: RE7.exe has stopped working

Items that can be added successfully:
  • Name
  • Nickname
  • Gift Acknowledge
  • Gift Added By
  • Preferred City
  • Preferred ZIP
Items that cannot be added without crashing:
  • Primary Addressee
  • Primary Salutation
  • Age
  • Title 1
  • Gift Amount
  • Gift Constituency
  • Preferred State
  • Gift Date
  • Receipt Amount


 Raiser's Edge
 Patch 6
 7.92.5508.4 ; 7.92.5508 ; 7.92.5508.11; 7.93.5782.9

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