Constituent based query lists pull directly from the Raiser's Edge.  If the query in Raiser's Edge is no longer returning any results, the list in NetCommunity will not be able to send to recipients.  

Confirm the list in NetCommunity is not still processing
  1. Log into the NetCommunity website
  2. Navigate to Email>List
  3. Click the pencil icon next to the list in question
  4. Under List Status, Confirm the status is Success
    • If the status is "This list is queued for loading" or "This list is currently loading", the recipient count may show 0 until the list completes with the Success status.
Check Raiser's Edge Settings
  • Log into the Raiser's Edge, and run the query again to make sure it is still returning results.  If not, adjust the criteria as required.
  • Confirm the query within the Raiser's Edge does not include a "Key Indicator" criteria. 
  • Check that all of the recipients have an email address on their record, and ensure that the NetCommunity phone type mapping is not pulling from the wrong Raiser's Edge field
  • Make sure that there are no organization or relationship records in the query.  NetCommunity currently can only email to constituent records.

Refresh the List
  1. Log in to the NetCommunity site
  2. Navigate to Email>List
  3. Click the pencil icon next to the list in question
  4. Click Refresh List
  5. Wait for the list to complete
Note: If none of these steps are able to resolve the issue, this may indicate that the list has been corrupted.  Please try creating a new query and a new list, and uploading the constituent based query again.

For more related information, see Constituent list is missing recipients